Availability of a documented process for every operation within the business is the first brick in the building block of a quality organisation. Process creation is an essential and integral part of the activities leading towards gaining any type of quality standard certification, e.g. ISO 9000.

We can help our clients to create, examine and correct their processes by working for them, with them and alongside them. This activity should cover the following areas as a minimum:

• Requirement analysis
• Investigation of existing procedures
• Creation of new procedures/modification of existing procedures
• Monitoring, control and correction systems
• Change management